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Please check the Frequently Asked Questions

New users please check out the User Guide

There are also Video Guides


We recommend you set your default browser to Chrome or Firefox for best usability.


UMG Users can contact the

US +1 818 286 6200

UK +44 207 660 6000


Users outside UMG can contact MSI Tech Support


For more information on StudioCDN




Installing StudioCDN on WINDOWS

Installing StudioCDN on MAC OS X

User receives Amazon SES Address Verification Request



Issues Receiving a StudioCDN Package


Multiple File Downloader for Chrome (Mac and Windows)

"Package Content Is Not Available", user can't download

User can stream but not download audio or video

Download All: Missing Plug In Error

Download All: Message "Do you want to run this application?" appears

Download All: Download Java Errors with Safari on Mac OS X

Recipient gets HTTP Status 500 error in browser



Issues with the StudioCDN Client and Portal


Send Button Does Not Go Green

"" error when trying to send

Mac OS X HTTP/1.1 401 Authorization Required

Client hangs after Send is pressed