StudioCDN Logo

 

Please check the Frequently Asked Questions

New users please check out the User Guide

There are also Video Guides

 

We recommend you set your default browser to Chrome or Firefox for best usability.

 

UMG Users can contact the Global.ServiceDesk@umusic.com

US +1 818 286 6200

UK +44 207 660 6000

 

Users outside UMG can contact MSI Tech Support

 

For more information on StudioCDN

 

Installation

 
 

Installing StudioCDN on WINDOWS

Installing StudioCDN on MAC OS X

User receives Amazon SES Address Verification Request

 

 

Issues Receiving a StudioCDN Package

 
 

Multiple File Downloader for Chrome (Mac and Windows)

"Package Content Is Not Available", user can't download

User can stream but not download audio or video

Download All: Missing Plug In Error

Download All: Message "Do you want to run this application?" appears

Download All: Download Java Errors with Safari on Mac OS X

Recipient gets HTTP Status 500 error in browser

 

 

Issues with the StudioCDN Client and Portal

 
 

Send Button Does Not Go Green

"submit-02.studiocdn.com" error when trying to send

Mac OS X HTTP/1.1 401 Authorization Required

Client hangs after Send is pressed