ISSUE: Recipient has HTTP Status 500 Error

The recipient clicks on the download link and gets a HTTP Status 500 Error in their web browser:

 

 

 

SOLUTION: Resend Video with Download Available OR

Re-encode so video < 500MB

For performance reasons StudioCDN does not allow videos over 500MB to be stream able.  It is assumed that videos of this size are for download purposes only.  However the client will allow a sender to send such a video as download only which causes this issue.  This will be amended in a future update.

There are 2 ways to fix this.  Either send the same file again allowing the recipient to download the file OR re-encode the video file again to be smaller than 500MB.

 
         

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